Frequently Asked Questions

Delivery and Shiping

How long will it take for my order to arrive?

We typically see 99% of orders arrive within 2-3 working days after dispatch

How long will it take todispatch?

We dispatch all orders within 24 business hours if your items are in stock.

If ordering over a weekend please note your order will not be dispatched until Monday or next working day.

How do I know my order hasshipped?

We'll send you a confirmation
email once your order is dispatched from our warehouse.

Do you ship internationally?

Unfortunately we are only able to
dispatch orders witihin EU.

Do you offer free delivery?

We offer free delivery on all
orders which are 99 EUR or more.

I have an issue with my delivery how do I get in touch

Email our friendly team at hello@feelawsm.com

What is your packaging made from?

At FeelAwsm, we believe that
wellness should feel good—for you and the planet. That’s why every part of our
packaging, from our beautiful glass bottles and aluminum lids to the mailers
that land on your doorstep, has been carefully chosen with sustainability in
mind.

All of our bottles and caps are 100% recyclable. Our mailers and shipping boxes? Fully recyclable, biodegradable, and compostable—crafted from FSC-certified paper that protects forests as much as it protects your products.



Can I update the shipping address?

We are able to update Shipment
Information up to 1 hour from the moment the order was placed. For it, please
contact us at hello@feelawsm.com

 If you want to edit any shipment
information after 1 hour, and your package is already in transit, please
contact the corresponding carrier to change the information. Please keep in
mind that if your package is already in transit, only small changes might be
possible (for example, house number correction, or address change within the
same city).

Orders and Payments

What payment methods do youaccept?

All the major ones: Visa, Mastercard, American Express.



Is it safe to order throughyour site?

Yes all transactions processed on
our website are safe, we never store card details & your personal data is
kept 100% secure at all times.

Do you offer a satisfactionguarantee?

Yes. All products come with a 60
day money back guarantee.

 If the product doesn’t meet your
expectations, simply send the unused bottles back to us for a full refund. No
questions asked.

 Full details are available here
-Returns

Can I cancel/amend my order?

Please contact customer services
ASAP if you have made a mistake during the ordering process or wish to cancel
your order before it is shipped.

Please note that we can only amend
orders that haven't been processed for dispatch so please reach out to us as
soon as possible!

Do you offer a discount for newcustomers?

Yes. First time customers get 10%
off their order.

Sign up using the email box in the
pop-up or the footer at the bottom of the website.

Can I order over the phone?

Unfortunately we are only able to
accept orders through our website at this time.

Do your prices include VAT?

Yes all of the prices shown on our
website include VAT.

Products

Where are your products made?

Our products are made in the EU
in  the GMP code of conduct.

We source only the highest quality
global ingredients for our products and we are continually updating our product
range to ensure that only the highest quality ingredients make it into our
products.

What are your capsules madefrom?

We use natural plant fibre
capsules which are vegan-friendly.

For how long should I takesupplements?

Generally, taking supplements
should be considered as part of a long-term prevention strategy. The
achievement of results is personal, since the health circumstances are
different. To get personalised information about the best possible duration, we
recommend contacting a doctor.

Is it safe to take allsupplements together?

Our range of products is designed
synergistically, so that the products can be taken together to take advantage
of each product.

Can the supplements be takenduring pregnancy or lactancy?

Our products are developed based
on the European Food Safety Authority (EFSA) recommendations, which are
developed from studies over general adult populations. Since pregnant/lactant
women can have different nutritional needs, we would kindly ask you to contact
a doctor for more information.

How to store the products?

These are our storage
recommendations for our products: Store in a cool and dry place after opening.
Note that our products don't need refrigeration and can be kept at room
temperature. 

We also recommend to keep the
capsules away from direct sunlight. For this purpose, we recommend keeping the
bottle in the original box.

 

Do you test products onanimals?

Absolutely not! We love all furry
creatures all of our products are cruelty-free.

We never test on animals & we
don't work with any manufacturing partners who do also.

Are your products non-GMO?

Yes all products are free from genetic
modification & do not contain any ingredients derived from GMOs.

What are GMP standards?

Good manufacturing practice (GMP)
standards are a strict code of conduct that manufacturers adhere to when
manufacturing food supplements.

 

They state that products must:

- Be of consistent high quality

- Be appropriate to their intended
use

- Meet the requirements of the
marketing authorisation (MA) or product specification.

Can I buy your products in ashop?

Our products are only sold on this
website at this currently time so the only place you can buy them is right
here.

How is the quality of thesupplements tested?

We take testing and quality
control very seriously. In the development phase, several test phases are
initially carried out in order to determine the optimum composition. This is
followed by further test series in production, during which the physical-chemical
and organoleptic properties of the products are tested. For our final products,
we do

yearly checks carried out by tests
in independent third party laboratories to make sure that our products are
gluten free, GMO free and free from heavy metals and other contaminants.

Returns

What is your returns policy?

We offer a 60 day guarantee on
everything we sell. Simply return any unused bottles back to us & we'll
refund you in full - no questions asked.

 

You can read more about our
returns policy
here

How do I return an item?

We realise that sometimes things
just don't work out.

 

If you decide that a product isn't
for you then all we ask is that you please reach out to our customer support
team at hello @feelawsm.com who will issue a returns number and provide the
correct returns address.

 

Please note that you must contact
us first before sending any items to us.

 

Please do not send items back to
us without contacting us first as they will not be accepted.

Do you cover return postage?

Unfortunately while we do offer a
full refund within 60 days, as a small business we are unable to cover the cost
of sending your returned items back to us.

How to take

How do I take Equelle?

How does Equelle work?

What menopause symptoms does Equelle help with?

How do I know if Equelle is right for me?

How is Equelle different than other supplements?

Does Equelle increase Estrogen levels?

How is Equelle naturally derived?

Where is Equelle made?

Do you offer free samples?

Safety & effectiveness

How do I take Equelle?

How does Equelle work?

How do I know if Equelle is right for me?

How is Equelle different than other supplements?

How is Equelle naturally derived?

Where is Equelle made?

My Account

How do I take Equelle?

How does Equelle work?

What menopause symptoms does Equelle help with?

How do I know if Equelle is right for me?

How is Equelle different than other supplements?

Does Equelle increase Estrogen levels?

How is Equelle naturally derived?

Where is Equelle made?

Do you offer free samples?

Health Coaching

How do I take Equelle?

How does Equelle work?

What menopause symptoms does Equelle help with?

How do I know if Equelle is right for me?

How is Equelle different than other supplements?

Does Equelle increase Estrogen levels?

How is Equelle naturally derived?

Where is Equelle made?

Do you offer free samples?

If you have any additional questions, feel free to reach out to us at hello@feelawsm.com