Frequently Asked Questions

Delivery and Shiping

How long will it take for my order to arrive?

We typically see 99% of orders arrive within 2-3 working days after dispatch.

How long will it take to dispatch?

We dispatch all orders within 24 business hours if your items are in stock. If ordering over a weekend please note your order will not be dispatched until Monday or next working day.

How do I know my order has shipped?

We'll send you a confirmation email once your order is dispatched from our warehouse.

Do you ship internationally?

We only ship orders within the EU.

Do you offer free delivery?

We offer free delivery for all orders over 59 EUR.

I have an issue with my delivery how do I get in touch

Send an email to our friendly team at sales@feelawsm.com

What is your packaging made from?

At Feel Awsm, we believe that wellness should feel good—for you and for the planet. That's why every part of our packaging, from our beautiful glass bottles and aluminum caps to the shipping bags that arrive at your doorstep, has been carefully selected with sustainability in mind.

All our bottles and caps are 100% recyclable. Our shipping bags and boxes are fully recyclable, biodegradable, and compostable—made from FSC-certified paper that protects both forests and your products.

Can I update the shipping address?

We can update shipping information up to 1 hour after the order has been placed. Please contact us at Sales@feelawsm.com

If you wish to edit shipping information after this hour has passed and your package is already in transit, please contact the relevant carrier to change the information. Please note that if your package is already in transit, only minor changes may be possible (e.g., correction of the house number or change of address within the same city).

Orders and Payments

Welche Zahlungsmethoden akzeptieren Sie?

Alle gängigen: Visa, Mastercard, PayPal

Ist es sicher, über Ihre Website zu bestellen?

Ja, alle auf unserer Website abgewickelten Transaktionen sind sicher. Wir speichern niemals Kartendaten und Ihre persönlichen Daten sind jederzeit zu 100 % geschützt.

Unsere 60-Tage-Garantie für großartige Ergebnisse

Wir möchten, dass Sie den Unterschied mit Feel Awsm wirklich spüren.

Deshalb gibt es für jedes Produkt, das Sie auf unserer offiziellen Website kaufen, eine 60-tägige Ergebnisgarantie. Verwenden Sie Ihr Feel Awsm-Produkt wie angegeben, und wenn Sie innerhalb von 60 Tagen nach Lieferung keine positiven Veränderungen bemerken, erstatten wir Ihnen den Produktpreis.

Wenden Sie sich einfach innerhalb von 60 Tagen nach Lieferung mit Ihren Bestelldaten an unseren Kundensupport, und wir helfen Ihnen mit einer problemlosen Rückerstattung des Produktpreises (Versand- und Zahlungsgebühren sind ausgeschlossen).

Diese Garantie gilt für den ehrlichen, persönlichen Gebrauch und gilt für Erstkäufe, die direkt über unseren offiziellen Feel Awsm-Onlineshop getätigt wurden. Bei Verdacht auf Missbrauch oder Betrug behalten wir uns das Recht vor, die Garantie und/oder zukünftige Bestellungen abzulehnen. Ihre gesetzlichen Verbraucherrechte bleiben davon unberührt.

Kann ich meine Bestellung stornieren?

Bitte wenden Sie sich umgehend an den Kundenservice, wenn Sie während des Bestellvorgangs einen Fehler gemacht haben oder Ihre Bestellung vor dem Versand stornieren möchten. Bitte beachten Sie, dass wir nur Bestellungen ändern können, die noch nicht für den Versand bearbeitet wurden. Kontaktieren Sie uns daher bitte so schnell wie möglich!

Bieten Sie einen Rabatt für Neukunden an?

Ja. Neukunden erhalten 10 % Rabatt auf ihre Bestellung. Melden Sie sich über das E-Mail-Feld im Pop-up-Fenster oder in der Fußzeile unten auf der Website an.

Kann ich telefonisch bestellen?

Leider können wir derzeit nur Bestellungen über unsere Website annehmen.

Sind Ihre Preise inklusive Mehrwertsteuer?

Ja, alle auf unserer Website angegebenen Preise enthalten die gesetzliche Mehrwertsteuer.

Products

Where are your products manufactured?

All our products are manufactured in the EU in a GMP-compliant (code of conduct) factory. We source only the highest quality ingredients worldwide for all our products.

What are your capsules made from?

We use high-quality, plant-based HPMC capsules – a clean, vegan-friendly choice that reflects our commitment to purity, quality and transparency.

How long should I take dietary supplements?

Consider high-quality dietary supplements like skincare products or brushing your teeth – they work best when used regularly and over the long term, rather than as a quick fix.
Since every woman's body, hormone balance and lifestyle are different, the time it takes to notice a change can vary. Many women notice the first positive effects after just a few weeks, with more profound and stable results occurring when taken daily over several months.


Today's diet and hectic lifestyle often make it difficult to get enough important nutrients from food alone. That is why it makes sense for most women to use dietary supplements as part of an ongoing prevention and wellness routine, rather than just ‘from time to time’.


If you have a specific medical condition, are taking medication, are pregnant or would like personal advice on how long you should continue taking the supplement, it is best to discuss this with your doctor.

Is it safe to take all dietary supplements together?

Our product range is designed to work synergistically, so that the products can be taken together to reap the benefits of each individual product.

Can the dietary supplements be taken during pregnancy?

Our products are developed based on recommendations from the European Food Safety Authority (EFSA), which are based on studies of the general adult population. As pregnant/breastfeeding women may have different nutritional needs, we ask that you consult a doctor for further information.

How to store the products?

These are our recommendations for storing our products: After opening the product, store it in a cool, dry place below 25 °C. The glass bottle ensures purity – no refrigeration required.
We also recommend protecting the capsules from direct sunlight. To this end, we recommend storing the bottle in its original packaging.

Do you test products on animals?

Absolutely not! We love all furry creatures, which is why none of our products are tested on animals.
We never conduct animal testing and do not work with production partners who do so.

Are your products free from GMO ?

Yes, all products are free from genetic modification and do not contain any ingredients derived from GMOs.

What are your GMP standards?

Good Manufacturing Practice (GMP) standards are strict, legally defined regulations that manufacturers must follow in order to produce safe, clean and reliable products – including dietary supplements.

GMP ensures that every batch is manufactured and controlled according to the same high standards. This means that

  • Every step is documented and controlled – from the procurement of raw materials to the packaging of the final product.
  • The ingredients correspond exactly to the information on the label – correct identity, purity, strength and composition.
  • Production takes place in clean, well-maintained facilities – with controlled hygiene, equipment and processes.
  • Each batch is tested and traceable – so any potential problems can be quickly identified and rectified.

Put simply:

GMP = your guarantee that the dietary supplement is manufactured safely, consistently and in accordance with strict quality and regulatory requirements – and is not just ‘nicely packaged’.

Can I buy your products in a shop?

Our products are currently only sold on this website, so you can only purchase them here.

How is the quality of food supplements tested?

We apply a two-step quality approach to all our finished products:

Certificate of Analysis (COA) for each batch

Each production batch receives its own Certificate of Analysis (COA).

This means that each batch is tested to confirm the following:

  • The correct amount of active ingredients is present
  • The potency and composition comply with the product specifications
  • The product meets our strict internal quality standards

The COA is your proof that what is stated on the label is exactly what is contained in the product.

Independent third-party laboratory testing

In addition to our internal controls, we conduct regular testing in independent, accredited laboratories. These external laboratories verify that our products:

  • GMO-free
  • Free of heavy metals (e.g. lead, mercury, cadmium) within strict safety limits
  • Free of other undesirable contaminants and foreign substances

By combining batch-specific COAs with independent third-party testing, we ensure that every product you take is clean, safe and exactly as stated on the label.

Returns and 60 day Guarantee

Our 60-day guarantee for great results

We want you to really feel the difference with Feel Awsm. That's why every product you purchase on our official website comes with a 60-day results guarantee.

Use your Feel Awsm product as directed, and if you don't notice positive changes within 60 days of delivery, we'll refund the product price.

Simply contact our customer support with your order details within 60 days of delivery, and we will help you with a hassle-free refund of the product price (shipping and payment fees are excluded).

This guarantee applies to honest, personal use and is valid for initial purchases made directly through our official Feel Awsm online shop.

If we suspect misuse or fraud, we reserve the right to refuse the guarantee and/or future orders. Your statutory consumer rights remain unaffected.

How to claim your 60-day guarantee

If you do not notice any change with your Feel Awsm product within 60 days of delivery, you can request a refund as follows:

  1. Check the date Make sure it is still within 60 days of your delivery date (based on your tracking information).
  2. Prepare your details
  • Your order number
  • Your full name
  • The email address you used to place the order
  • The products for which you would like a refund
  1. Contact our support team Send us an email or use our contact form and provide your details. A brief description of your experience is optional, but helps us to improve.
  2. Follow our team's instructions We may ask you for a quick photo of the product and packaging and/or to return unopened units. In most cases, opened items do not need to be returned.
  3. Receive your refund Once your request has been approved, we will process your refund for the product price via your original payment method. Depending on your bank or payment provider, this may take 3–10 business days.

Please do not send items back to us without contacting us first as they will not be accepted.

Do I have to return the product?

IIn most cases, we do not require the return of opened products. However, we may ask you to:

  • send a photograph of the product and packaging, or
  • return all unopened units (e.g. from multipacks).

This helps us to prevent misuse and improve quality. Our support team will inform you exactly what is required in your case.

Will the shipping costs also be refunded?

The guarantee covers the product price. Shipping costs, payment/transaction fees, and customs or import duties are generally non-refundable. For more information, please see our full refund policy.

How to take

How do I know exactly how to take each Feel Awsm product?

Each product has its own ‘How and when to take it section on the label and product page. Always follow these specific instructions first, as the dosage and timing are tailored to that formula.

When is the best time to take my Feel Awsm supplements?

Follow the recommended intake times for each product (morning, afternoon, evening or before bedtime). As a rule of thumb:

  • Products for energy/concentration/metabolism → morning or early afternoon
  • Products for rest/sleep → evening or before bedtime
  • Products for the gut/probiotics/digestion → as indicated (often with meals)

Can I take several Feel Awsm products together?

Yes, our products are designed to be combined. You can establish a daily routine (e.g. morning + evening).

If you are taking several products at the same time and are unsure, start by introducing one new product every 3–5 days to see how your body reacts.

Should I take my dietary supplements with or without food?

Follow the instructions on the product:

  • If it says ‘take with a meal’, always take it with food.
  • If it says ‘can be taken with or without food’, do whatever feels best for your stomach. If in doubt, take it with a small meal or snack to aid absorption and comfort.

Can I mix sachets/powders from different FeelAwsm products in one jar?

Yes, you can usually mix water-based sachets/powders in a glass, as long as you do not exceed the recommended daily dose for any product. Always add sufficient water and stir well.

How long should I take a product before I can expect results?

That depends on the product and your body. In general, the following applies:

  • Initial changes (energy, calmness, digestion, sleep) are often noticed within 1–3 weeks.
  • More profound benefits (skin, hair, hormone balance, intestinal reboot, body composition) usually occur after 6–12 weeks of daily use. Regularity is more important than the exact time of day.

Can I take Feel Awsm supplements together with my prescription medication or hormone replacement therapy?

If you are taking prescription medication or hormone replacement therapy, have a medical condition or have recently undergone surgery, please consult your doctor or pharmacist before taking any dietary supplement. Always show them the full list of ingredients in the product.

Are Feel Awsm supplements a substitute for food or medical treatment?

No. Our products are dietary supplements, not medicines.

They are not a substitute for a varied, balanced diet, a healthy lifestyle or prescribed treatment.

Safety and Efficacy

Are Feel Awsm dietary supplements safe to use?

Our products are designed for adult women and manufactured under strict quality and safety standards (e.g. GMP-compliant facilities). Each formula has been developed with well-tolerated, evidence-based ingredients in amounts that are suitable for daily use when taken as directed.

How do you ensure product quality and purity?

Each batch is manufactured under controlled conditions and undergoes quality testing. We work with certified manufacturers and perform analytical tests (e.g. identity, purity, microbiological, heavy metal and stability tests) to ensure that the product actually contains what is stated on the label.

Are your ingredients scientifically proven?

Yes. We select ingredients that are supported by scientific literature and traditional use, and we choose forms and dosages that make sense for the female body. We do not use trendy ‘magic potions’ – every active ingredient has a clear function in the formula.

Can Feel Awsm dietary supplements cause side effects?

Most women tolerate our products very well. However, everyone is different. As your body adjusts, you may experience mild, temporary changes (e.g. digestion, sleep, cycle awareness). If you experience severe or persistent discomfort, discontinue use and consult your doctor.

Are Feel Awsm dietary supplements a substitute for medication or medical treatment?

No. Our products are dietary supplements, not medicines. They are intended to support your well-being, not to diagnose, treat, cure or prevent any disease, and they are not a substitute for medical treatment or professional advice.

What should I do if I suspect a side effect?

Stop taking the product immediately. If you experience mild symptoms, monitor your condition and consult a doctor if there is no improvement. If you experience severe reactions (e.g. breathing difficulties, swelling, severe rash, severe pain), seek urgent medical attention. Then contact our customer support to report the incident, including the product used, the dosage and the time of intake.